1. What is Chau UAE?

Chau UAE is an online store offering a wide range of high-quality products across different categories including electronics, fashion, home & kitchen, and more, all delivered conveniently within the UAE.

2. Do you ship outside the UAE?

At the moment, we only ship within the UAE. If you are based outside the UAE, stay tuned for future updates, as we plan to expand our shipping options soon.

3. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website by visiting the Track My Order page.

4. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Visa & MasterCard
  • Cash on Delivery

5. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us immediately at contact@chauuae.com or call +971 568629666. If the order hasn’t been processed yet, we will do our best to accommodate your request.

6. What is your return policy?

You have 14 days to return an item after receiving it. Items must be unused, in their original packaging, and in the same condition as received. For more details, visit our Refund & Returns Policy page.

7. How long does it take to receive a refund?

Once we receive and inspect your returned item, refunds will be processed within 7-10 business days. The refund will be credited back to your original payment method.

8. What if I received a defective or damaged product?

We are sorry for the inconvenience! If you receive a defective or damaged product, please contact us at contact@chauuae.com with photos of the item, and we will arrange a replacement or refund.

9. How do I contact customer service?

You can reach our customer service team via:

Our customer support team is available from 9:00 AM to 6:00 PM, Saturday to Thursday.

10. Do you offer discounts or promotions?

Yes! We regularly offer discounts and promotions. Sign up for our newsletter on the homepage to stay updated on our latest offers and receive a 20% discount on your first purchase.

11. How do I create an account?

To create an account, click the My Account link at the top of the page. You’ll be prompted to enter your email and create a password. Once registered, you can track your orders, save your address, and manage your account details.

12. What are your shipping charges?

We offer free shipping on orders above AED 100. For orders under AED 100, a small shipping fee will apply based on your location within the UAE.

13. How long does delivery take?

Delivery usually takes 2-4 business days for orders within the UAE. For remote areas, it may take slightly longer.

14. Can I exchange my item for a different size or color?

Yes, if you wish to exchange an item for a different size or color, please contact us within 14 days of receiving the product. Items must be unused and in their original condition.

15. How can I stay updated on new products?

To stay updated on new arrivals and promotions, follow us on our social media channels or sign up for our newsletter to receive regular updates.